Our returns are easy. We hope you will love everything that you order from us but if something isn’t quite right, you have up to thirty (30) days from the purchase date to return your item(s) for a full refund to the original payment method for the order.

All items must be unused, unworn and have their original tags attached. All items must be returned with the original delivery note.

quelorely does not accept price adjustments.

Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.

Return approval is at the discretion of our operations team and quelorely reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.


If you would like to exchange your online purchase, please return the item you wish to exchange and place a new order on our site.

Final Sale Policy

Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Merchandise purchased online at a discount of 70% off or more, is Final Sale and may not be returned.

All personalized or altered items are considered Final Sale and cannot be returned.

Shipping Errors & Defective Product

In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund. quelorely will provide a prepaid UPS shipping label to facilitate returns within the U.S. To receive your shipping label and arrange to replace your product, please contact our Customer Service.